24/7 vet access at your fingertips
We’ve partnered with PawSquad to offer Pet Health Club Plus members 24/7 access to an online vet, with unlimited online consultations. PawSquad access is now also included in our Essential plan for cats.
How does it work?
24/7, 365 days a year
Round the clock access, with a typical wait time of under 90 seconds.
Ultimate convenience
Schedule virtual consultations at your convenience, from the comfort of your own home.
No time restrictions
Chat with our skilled and compassionate vets for as long as you need to.
Speak with a vet whenever and wherever you need us.
With an average response time of under 90 seconds, we’ve got over 90 UK-registered vets waiting to take your call whenever you need us. That’s 24/7, 365 days a year.
When to use PawSquad?
Many pet-related queries can be resolved without you needing to visit your practice. Here are a few examples:
Non-urgent queries
Preventative care advice
Ongoing and chronic conditions
Please be aware that our vets are unable to prescribe medication via video consult.
If your pet's symptoms constitute an emergency, we always recommend contacting your vet practice immediately.
Find out more about the PawSquad service.