Terms of Membership to Pet Health Club™
Terms of Membership to Pet Health Club™
1. Terms and Conditions
1.1 What these terms and conditions cover. These are the terms and conditions (the “Terms”) on which you may join and use Pet Health Club™ . These Terms include important information - please read them carefully. We recommend that you print and retain a copy of these Terms for future reference. By completing and submitting your application to become a member of Pet Health ClubTM, you confirm that you are the legal owner of the pet(s) listed on your application and that you accept and agree to be bound and abide by these Terms. If you do not agree to these Terms, you must not join or use Pet Health ClubTM.
2. Information about us and how to contact us
2.1 Our company details. Our company details are as follows:
Business Name | Pet Health Club™ |
Company Name | Daniel Caudle Veterinary Medicine Professional Corp |
Registered Address | 7000 Pine Valley Drive, Suite 201 Woodbridge, ON L4L 4Y8 |
Place of Registration | Ontario |
2.2 How to contact us. You can contact us by post, email or telephone as follows:
Address | Pet Health Club™, 7000 Pine Valley Drive, Suite 201 Woodbridge, ON L4L 4Y8 |
Phone | 905-850-6073 |
2.3 How we may contact you. If we have to contact you then we will do so by telephone or by writing to you at the email address or postal address you provided to us when you register with us for your Pet Health Club™ membership. “Writing” includes emails (see above for email address). When we use the words “writing” or “written” in these Terms, this includes emails.
3. Our contract with you
3.1 Pet Health Club™ is only available for pets that are registered at a participating practice. A list of participating practices is available at pethealthclub.com and may be updated from time to time.
3.2 You can apply to join Pet Health Club™ either in person at a participating practice or online at our website pethealthclub.ca. Your membership with Pet Health Club™ is a contract between you and us (not between you and the participating practice) and is subject to these Terms. That contract commences, and your membership starts, when we confirm to you in writing that we have accepted your application and have received a cleared payment from you in respect of your first monthly membership instalment.
3.3 You are responsible for registering your pet at a participating practice. Your registration with a participating practice is a contract between you and that practice (not between you and us) and is subject to their individual terms and conditions - please read such terms and conditions carefully before you agree to register with your chosen participating practice. If your pet is not registered at a participating practice, you must complete such registration within 30 days of receipt of our written acceptance of your application to join Pet Health Club™. We cannot guarantee that a participating practice will accept your registration.
3.4 You are responsible for ensuring your pet attends your chosen veterinary practice regularly for health checks, vaccinations and parasite control and that you comply with the advice and treatment your veterinary practice prescribes.
4. Pet Health Club™
4.1 Pet Health Club™ is a preventative pet healthcare plan. It is not a pet insurance policy or intended to be a replacement for a pet insurance policy. Dependent on your circumstances, you may wish to consider taking out appropriate pet insurance with a reputable insurer. We do not provide pet insurance or arrange pet insurance for our clients.
4.2 Your membership is specific to your pet identified in your application and registered with the relevant participating practice. When you apply to join Pet Health Club™ you will be asked to identify your pet and provide certain details. Your membership is specific to that pet and cannot be used for any other pet or transferred to another pet.
4.3 Your membership can only be used at your chosen participating practice.
4.4 The veterinary services and benefits that you will receive depend on your chosen plan. These are limited to the routine preventative healthcare treatments and discounts set out in the published details of the plan. On becoming a member of Pet Health Club™ in accordance with these Terms, you will be entitled to receive the benefits listed at pethealthclub.ca (“PHC Benefits”) for the pet(s) named on your membership application. Your membership and PHC Benefits do not include any of the following:
4.4.1 The cost of consultations that may or may not precede clinical treatment;
4.4.2 Any treatment, drugs, medications or general health improvers (such as, but not limited to, vitamins or ‘nutraceuticals’) that is not expressly included in the published details of the plan available at pethealthclub.ca that is deemed clinically necessary by your chosen practice in the event of illness (short-term or long-term) and injury;
4.4.3 Any food products (including, but not limited to, prescription and special dietary food);
4.4.4 Treatment provided by your chosen practice outside of normal surgery hours and/or outside of the surgery; and
4.4.5 Any treatment that continues after your membership has been cancelled.
4.5 Veterinary services under your membership will be provided by your chosen practice. Your contract for the performance of veterinary services will be subject to a Veterinary-Client-Patient Relationship between you and your chosen practice and is subject to their terms and conditions - please read their terms carefully before you agree to receive services from them. Any issues relating to the care your animal receives will need to be resolved in accordance with the terms of that separate contract. You will not be required to pay the practice for those veterinary services covered under your Pet Health Club™ membership plan (up to any limits set out in your chosen plan and set out at pethealthclub.ca. You will only be responsible for paying your chosen practice directly for any veterinary services not included in your Pet Health Club™ membership plan.
4.6 We may make changes to the veterinary services and benefits included under your Pet Health Club™ membership. We may do so either (i) annually upon the date of automatic renewal of the contract or (ii) at any time during the annual term of the contract if any of the veterinary services or benefits previously included under your Pet Health Club™ membership are no longer available. We will inform you in writing at least 60 days before any change(s) take effect. Such written notification will include details of the amendments to your plan and the revised benefit terms (if applicable) and you may contact us via email with any queries you have following receipt of the notification which we will endeavour to respond to as soon as commercially practicable. If you do not agree to the amendments to your Pet Health ClubTM membership, you may end the contract by notifying us in writing at least 7 days before the date that the change is due to take effect pursuant to our written notice.
4.7 It is your responsibility to collect your benefits in accordance with these Terms and to let your relevant participating practice know that you are a member of Pet Health Club™ prior to arranging any treatment or purchasing any goods covered by your PHC Benefits. No refunds or benefits are due for monthly payments where benefits have not been taken, received or utilised in full, nor may the payments be transferred to cover future months.
4.8 Total savings to members. The chart below provides an illustrative example of the expected savings that a member may realize, net of membership fees, through a Pet Health Club™membership. The estimated savings have been calculated by taking the applicable discount for each service, assuming that the service is consumed at the frequency recommended as a best by participating practices, and multiplying by the average price for the service at participating practices. Savings will vary from member to member based on usage of the services and the actual cost of services charged by a participating practice.
PHC terms
5. Term of your membership
5.1 Your membership is an annual rolling contract. The price of your membership is based on the provision of veterinary services and benefits over a 12-month period. Your membership starts when we confirm to you in writing via your welcome email that we have accepted your application to join Pet Health Club™ (including receipt of the applicable payment from you under these Terms) and continues for a 12-month period and then automatically renews for successive 12-month periods (each 12-month period being referred to in these terms as a “contract year”).
5.2 Reminder Notices. You will receive a reminder in writing in respect of such auto-renewal no later than 30 days prior to the end of the relevant contract year advising that your contract is due for renewal. We will send this notification to the email address assigned to your membership or, if no email address has been provided, to your postal address. If you:
do not expressly instruct us to end this contract (e.g. you do not respond to our notice); or
if you expressly ask us to renew the contract year, (in accordance with any instructions included within the notice),
your access to PHC Benefits will continue for a further period of 12 months and/or until such time as it is terminated by you or us in accordance with these Terms.
5.3 Renewal obligations. Please note that, for the avoidance of doubt, we are not under any obligation to renew our contract for further contract years, and where we do not propose continuing with PHC Benefits after the expiry of the relevant contract year, we will write to you informing you that this is the case, and your contract will end on the expiry of the relevant contract year.
5.4 Sometimes we may need to reject applications to join Pet Health Club™, for example, because we can't verify your bank details or identity or the relevant pet does not meet the eligibility requirements. When this happens, we will let you know as soon as possible and refund any sums you may have already paid.
6. Your rights to end your membership
6.1 Ending your membership when you have changed your mind. If you apply to join Pet Health Club™ online, you have a legal right to change your mind and cancel your membership immediately within 10 days of the date that we send you your welcome email confirming that we have accepted your application. You do not have a right to change your mind where you have started using or you have received any benefits under your membership, even if the 10 day cancellation period is still running, and no refund will be available.
6.2 Ending your membership if you are unable to register your pet with a participating practice. You can end your membership immediately if your pet is not registered at a participating practice and you are unable to do so within 30 days of receipt of the written confirmation of us accepting your application to join Pet Health Club™.
6.3 Ending your membership where your pet has died. You can end your membership immediately if your pet dies.
6.4 Ending your membership because the veterinary services and benefits have changed. You can end your membership by notifying us in writing at least 7 days before the date that the change to your membership is due to take effect pursuant to our written notice.
6.5 Ending your membership if you do not want it to automatically renew. If you do not want your membership to automatically renew at the end of a contract year, you must let us know in writing at least 7 days before the end of that contract year as per paragraph 5.2 above.
7. Consequences of ending your membership
7.1 At the end of your membership your contract with us will automatically terminate. You will no longer be entitled to any of the benefits or discounts which were included under your membership.
7.2 You will be entitled to a refund of the price paid for your membership or to pay us additional charges as follows:
7.2.1 If you end your membership under clause 6.1 or clause 6.2, or we end your plan under clause 9.1, we will refund any membership fees that you have already paid for that membership (unless, as per clause 6.1, you have already commenced use of your PHC Benefits within such 10 day period in which case no such refund will be payable).
7.2.2 If you end your membership under clause 6.3, we will refund you the value of any prepaid amounts in respect of the months of membership for that contract year which remain outstanding following the effective date of termination of your membership.
7.2.3 If either (i) you end your membership under clause 6.4 solely due to a material change in your membership and/or PHC Benefits by us pursuant to clause 4.6 or (ii) we end your membership under clause 9.3, we will refund you the value of any prepaid amounts in respect of the months of membership for that contract year which remain outstanding following the effective date of termination of your membership.
7.2.4 – If either (i) you end your membership under clause 6.4 for any other reason than a material change in your membership and/or PHC Benefits by us pursuant to clause 4.6 or (ii) we end your membership under clauses 9.2 or 11.4, there will not be a refund due in terms of any membership fees that you have already paid at such time and payment from you in respect of any outstanding amounts for the full contract year will remain due.
7.3 Ending of your membership and your contract with us does not affect your registration and contract with your practice. Your rights to end your registration and contract with your practice depends on the terms of that contract.
8. How to end your membership
8.1 You must tell us that you want to end your membership either in (i) writing to the notification details set out at paragraph 2.2 above or (ii) in person at your chosen participating practice. Please provide your name, home address, details of your pet, details of the practice at which your pet is registered and, where available, your phone number and email address.
9. Our rights to end your membership
9.1 Ending your membership if you don’t or are unable to register your pet with a participating practice. We can end your membership immediately if your pet is not registered at a participating practice and you don’t or are unable to do so within 30 days of us accepting your application to join Pet Health Club™.
9.2 Ending your membership because of something you have done or not done. We can end your membership immediately at any time for any of the following reasons:
9.2.1 if the information that you provided to us on registration is inaccurate or misleading;
9.2.2 if your pet ceases to be registered with your chosen practice (or alternative practice that we have approved under these terms) except where your pet has died; or
9.2.3 if you breach any of these Terms, including if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you in writing that payment is due.
9.3 Ending your membership in any other circumstances. We may end your membership at any time for any other reason at our discretion. Should this be the case, we will notify you in writing no later than 30 days before the date of termination of the contract and your Pet Health Club™ membership.
10. If there is a problem with the services
10.1 How to tell us about any problems in respect of your Pet Health Club™ membership and membership. If you have any questions or complaints about your membership, please contact us at our email address or telephone number at paragraph 2.2 above.
10.2 How to tell us If you are unhappy with any aspect of your pet’s in-clinic veterinary care.If this is the casethen please contact your practice directly. These Terms do not cover the provision of veterinary care, and you will have a separate contract with your local practice in addition to this contract. If a dispute cannot be resolved using your practice’s internal complaint handling procedure, your practice will let you know that it cannot settle the dispute with you and provide you with information about alternative dispute resolution methods.
10.2 How to tell us about problems with payments. If you have any questions or complaints about any payments under your membership, you can contact us at the e mail address or telephone number at paragraph 2.2 above.
11. Price and payment
11.1 Payment Requirements. You acknowledge and agree that you will be required to make your agreed payment(s) in respect of your Pet Health Club™ membership in accordance with these Terms. All prices are provided in Canadian dollars and include all applicable fees, charges, and taxes. You will be shown the total price before completing the transaction. No additional charges will apply unless you explicitly agree to them in advance.
11.2 Annual payments. A one-off annual advance payment to the value shown on your plan for the full contract year may be taken at the time you submit your application to join Pet Health Club™. This payment must be made by credit card.
11.3 Monthly payments. Alternatively, you may pay the price for the relevant contract year of your membership in advance in monthly instalments. You must pay the price for the first month to us by credit card when we accept your application. After that, we will send you an invoice on a monthly basis and bill the credit card that you provided when signing up for your Pet Health Club™ membership on a recurring monthly basis until your membership ends in accordance with these Terms.
11.4 If you elect to make monthly payments and such payments are not received within the required timeframe above, or the credit card that we have on file is declined or cannot be processed, we may take further action. If your payment has not been received, or the credit card that we have on file is declined or cannot be processed, we will re-present the payment request to you within 3 - 5 working days. If you then again fail to make payment of the monthly amount that is due within 7 days of such payment request or fail to provide an updated credit card, we reserve the right at our discretion to terminate the contract immediately and you will still be liable to pay the full amount outstanding to us for the relevant contract year. During the period of such default we will also be entitled, acting reasonably, to suspend your access to any PHC Benefits until you have paid the overdue sum in full.
11.5 We may increase or decrease the price of your chosen plan. We may do so annually when your membership automatically renews (details of which will be included in the reminder notice to be provided to you under clause 5.2 of these Terms). If you do not agree to the change, you may end the contract and let us know that you do not want your membership to automatically renew by letting us know at least 7 days in writing before the date of renewal.
12. Our responsibility for loss or damage suffered by you
12.1 Consequential Damages Exclusion. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOST PROFITS, LOSS OF USE, LOSS OF DATA, FINES, FEES, PENALTIES OR OTHER SIMILAR LIABILITIES, WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM OR RELATED TO THESE TERMS, THE PRODUCTS, OR THE SERVICES.
12.2 Our liability to you is limited. Subject to Section 12.1, our liability to you for any damages, losses, claims, costs or expenses arising out of our supply of any products or services shall not exceed the total fees payable by you for your Pet Health Club™ membership and the veterinary services in question, even if the amount of professional indemnity insurance that we carry is higher.
12.3 Disclaimer. YOU ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT YOUR PET HEALTH CLUB™ MEMBERSHIP, THE PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH RESPECT TO THE SERVICES WHETHER EXPRESS, IMPLIED, STATUTORY OR COLLATERAL, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, COMPATIBILITY, TITLE, SECURITY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, ACCURACY, RELIABILITY, CURRENCY, TIMELINESS, QUALITY, INTEGRATION, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, OR ANY WARRANTIES OR CONDITIONS ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE, OR THAT THE SERVICES IS OR WILL BE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION. FURTHER, WE DISCLAIM ALL LIABILITY OF ANY KIND OF OUR LICENSORS AND SUPPLIERS.
12.4 Consultation Use Policy. Our clinical team’s time is finite, and subject to availability. The clinic may have to move or re-book your appointment if the member of the clinical team you are booked to see is needed elsewhere for an emergency, or is unavailable on the day.
13. Indemnification. You will defend, indemnify and hold harmless us and all of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including reasonable legal and accounting fees, arising out of or in connection with:
your breach of any of the provisions of these Terms or any documents referenced herein;
your violation of any law or the rights of a third party (including, without limitation, privacy or intellectual property rights); or
your use of the Pet Health Club™ membership, the products, or the services in a manner that it was not designed for or intended to be used, as described in these Terms and in any instructions or guidelines provided by us to you.
14. How we may use your personal information
14.1 When you apply to join and participate in Pet Health Club™, we will collect personal data about you. We will only use your personal information as set out in our Privacy Notice .
15. Other important terms
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by the provincial laws of the province of Ontario and the federal laws of Canada as applicable therein, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Except as restricted by applicable law, you agree to submit to the exclusive jurisdiction and venue of courts in Toronto, Ontario, Canada for the purpose of litigating all such claims or disputes. Notwithstanding the foregoing, if a dispute arises between you and us, you agree that you will notify us about any dispute you have with us related to these Terms by contacting us.
15.7 Electronic Communications. By providing your email address or other electronic contact information, you consent to receive electronic communications from us, including newsletters, updates, promotional offers, and other information about our Services that may be of interest to you. These communications will comply with Canada's Anti-Spam Legislation (“CASL”). You may withdraw your consent and unsubscribe from such communications at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly at pethealthclub@vetstrategy.com. Please note that even if you opt out of receiving marketing communications, we may still send you non-commercial messages related to your account, transactions, or ongoing business relationship with us, as permitted under CASL.
15.8 Exemption from applicable consumer protection legislation. The services offered through Pet Health Club™ are considered professional veterinary services governed by the applicable provincial veterinary statutes and regulations. As such, to the extent permitted by applicable law, these Terms and the services provided through Pet Health Club™ may be exempt from certain requirements under consumer protection legislation. Nothing in these Terms shall be construed as a waiver of any mandatory rights afforded to consumers under applicable law where prohibited.
16. We may make changes to these Terms
16.1 We may amend these Terms and available Pet Health Club™ Benefits from time to time and we will share with you any new or updated versions of our terms and conditions where such changes are made. If you require a copy of our previous terms and conditions, please contact us at the e-mail address or telephone number at paragraph 2.2 above. We recommend that you check them each time you use our website at pethealthclub.ca or place an order to make sure that you are aware and understand the terms that apply at that time.
16.2 English Language. It is the express wish of the parties that these Terms and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que les documents qui s’y rattachent soient rédigés en anglais.
16.3 These terms were most recently updated on August 12, 2025.