Frequently asked questions
Everything you need to know
Have a question?
Find answers to common questions about how Pet Health Club can help you and your pet.
What is a Pet Health Club™ membership?
Pet Health Club™ is a monthly vet healthcare membership that provides preventative care for cats and dogs, including annual wellness exams, core vaccinations and discounts on a range of extra services
How is a Pet Health Club membership different from pet insurance?
Pet insurance covers unexpected illness or injury, while Pet Health Club™ covers routine care and preventative medicine for your pet such as vaccinations and annual wellness exams.
Can I sign up more than one pet?
Yes, you can sign up any cat or dog that is registered as a patient at any participating Pet Health Club veterinary practices. Membership is associated with an individual pet at sign up. Each pet needs to have their own membership in order to access membership benefits.
How do I use Pet Health Club benefits?
Pet Health Club™ benefits, both services and discounts, are automatically applied to your invoice when one of the included services or products is purchased at a Pet Health Club™ practice for a pet that has a Pet Health Club™ membership. Your membership doesn’t have a physical card. It is connected to your pet’s patient file, and discounts are automatically applied.
Can I use my Pet Health Club benefits at other veterinary practices?
Pet Health Club™ benefits are applicable at your selected clinic. If a transfer to another veterinary practice is necessary, we can transfer your membership and your patient files to any other veterinary practice that is part of the Pet Health Club™ network
Are there eligibility requirements for membership?
All cats and dogs at any age and stage are eligible for a Pet Health Club™ membership.
Can I cancel at any time?
Pet Health Club™ is an annual membership. You can choose at any time to not renew at the end of your term. There is a 14-day grace period from date of sign up to cancel and receive a full refund. (Any services received during the 14-day grace period would be subject to regular pricing owed.)
We will immediately cancel your membership if a pet passes, with no charges for the remaining months on the membership. If the full year was purchased upfront, the remaining balance will be refunded.